This Refund Policy sets out the circumstances under which Lennon Consulting offers refunds for its services. We want every client to be satisfied with our work, and we will always aim to resolve any concerns fairly.
1. Service-Based Work
Because our services involve significant time and custom work, fees are generally non-refundable once work has commenced. Any deposit paid secures your project slot and covers initial planning and resourcing.
2. Before Work Begins
If you cancel a project before any work has started, you may be eligible for a refund of fees paid, less any non-recoverable costs such as third-party licences or tools already purchased on your behalf.
3. Work in Progress
If a project is cancelled after work has begun, you will be charged for the work completed up to that point. Any remaining balance from advance payments will be refunded where applicable.
4. Care Plans and Subscriptions
Recurring care plans can be cancelled at any time and will not renew for the following period. Payments already made for the current period are non-refundable, but you will continue to receive the service until the period ends.
5. Issues With Our Work
If you believe our work has not met the agreed scope, please contact us within 14 days of delivery. We will work with you to correct any genuine issues at no extra cost before any refund is considered.
6. How to Request a Refund
To request a refund, please contact us with your project details and the reason for your request. We aim to respond to all refund requests within five business days.
7. Contact Us
If you have any questions about this Refund Policy, please get in touch through our contact page.